Automating Trigger Events Will Improve Site Payment Issues

Wednesday, April 4, 2018

MCC’s Industry Practices Insight Report on Clinical Site Payments confirms that site payment timeliness is one of the biggest obstacles in the clinical trial process and causes frequent delays in payment.

MCC’s “Clinical Site Payment Study: An examination of how Sponsors and CRO organizations measure site payment processes – trigger events, cycle times, performance expectations compared to actual results and site payment strategies,” verifies what sites have been saying for years; they are not being paid in a timely manner.

One key finding was that the most common site payment “triggering events” are not automated resulting in frequent delays.

Simplifying the payment process by adopting automated payment triggers combined with improved process measurements provides the best opportunity to meet and even exceed the site requirements.

By standardizing metrics in this important area, the industry will be better able to baseline, compare, manage and improve performance and ultimately increase the available pool of sites for clinical trials.

This study is from the perspective of Sponsors and CRO organizations and gains insight on what Sponsors and CROs are measuring regarding the site payment process, how well the process is working and where there are opportunities for improvement.

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