MCC eLearning Courses – 201

Performance Metrics: The Elements that Make Metrics Effective [MCCe201]

This innovative eLearning course provides you with an overview of basic metric concepts and insights on what makes for an effective performance metric. What you learn in this course can be applied to any metric system – enhancing your metrics so they answer key performance questions and provide you with objective, effective supportive facts for making informed decisions. This eLearning course allows you the opportunity to customize your experience by viewing role-specific examples and supports your learning through knowledge checks at the end of each chapter.

“The course provided knowledge about effective metrics in a condensed and efficient manner. Examples were well selected and easy to follow…Our company is going to make it a mandatory course for all our Metric owners.” – Associate Director Performance Analytics in Global Drug Development
“The knowledge checks keep you engaged and I like having real world examples to demonstrate points.” – Associate Clinical Study Manager/ Clinical Operations

Prerequisites: None
Length: 1-hour No. of Attachments: 2


Member: $560 (with discount code — see MCC Member Homepage or contact MCC)
Non Member: $699
Accreditation: Certificate of Completion can be used to obtain ACRP and SOCRA CEUs

Register Now

*To request an invoice for a course or to purchase access for 10 or more colleagues, please contact Lara Knitter for assistance.


Learning Objectives

Upon successful completion of this course you should be able to:

  • Recognize the need for proper performance metrics and the key questions that need to be answered
  • Distinguish between effective and ineffective metrics
  • Design metrics that are effective by recognizing the right things to measure and how to measure them the right way
  • Define SMART Metrics and assess your metrics for these characteristics
  • Normalize metrics so you can compare results across sites, countries, studies and/or vendors
  • Define the four primary metric types: timeliness, cycle time, quality, efficiency/cost
  • Combine metrics and recognize the effects that metrics have on behavior

Course Outline

The Case for Effective Performance Metrics

  • Case Study
  • Effective Metrics
  • Systemic vs. Functional Level Learning
  • The Problem with Metrics
  • SMART Metrics
  • Knowledge Check

What Makes a Metric Effective

  • Types of Metrics
  • Effective Metrics
  • Normalizing Metrics
  • Customized Learning Experience: Data Management, Study Oversight, Site Monitoring, and Investigative Site Normalizing Metric Examples
  • Knowledge Check

Defining Metrics using the MCC Metric Definition Template

  • Defining Metrics
  • MCC Performance Metric Definition
  • Customized Learning Experience: Data Management, Study Oversight, Site Monitoring, and Investigative Site Metric Examples
  • Knowledge Check
  • All MCC Metric Definitions Are SMART
  • Defining Metrics Summary
  • Knowledge Check

Course Attachments

  • MCC SMART Metric Criteria
  • MCC Metric Definition Template

Who Should Attend

This course is appropriate for anyone who uses metric reports, including professionals in the following areas:

  • Clinical Operations
  • Business Operations
  • Process Improvement/Business Optimization
  • Vendor Oversight
  • Quality Management
  • Quality Assurance
  • Study Management
  • Site Monitoring
  • Investigators and Site Coordinators
  • Data Management
  • Data Analytics & Performance Metrics

Accreditation Information

2 hours ACRP CEU’s
Become a MCC Member today and receive a discounted course price! Visit the MCC website or contact MCC Membership Director, Teresa Holland for more information.

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