Ask the Experts- MCC Answers Your Metric Questions

With more organizations focusing on metrics, the MCC has received an increase of questions ranging from how to use metrics, why some metrics are better than others, which type of metrics is best to use, as well as questions about specific MCC Metrics. This column provides a forum for us to share these questions and answers with you.

MCC Members at the Gold or Platinum benefit level, can access the “MCC Ask the Experts – Questions and Answers Archive” by logging into the MCC member website. Interested in becoming a member or have questions about your membership? Contact membership director, Terry Holland.

August 2019

A: Many organizations focus on reducing study start-up cycle times. Unfortunately, this often results in increased overall study cycle times due to quality issues generated by rushing early processes. In the situation you described, you have sites that are not meeting enrollment expectations. This is not the outcome your organization was seeking! Could this have been prevented if you allowed the teams to spend more time to find better sites during start-up? How do you find the optimal balance of completing tasks quickly and meeting quality requirements? Selecting metrics that reward people for achieving both time and quality goals is a good starting place. This encourages people to “do it right the first time”! MCC metric definitions include suggestions of metrics that should be used together to address this problem. We call these metric groupings “companion metrics”.

If you are interested in learning more about how to use metrics to oversee and manage study start-up, please visit the MCC website to learn about the MCC Site Selection & Start-Up Work Group reconvening in October 2019.

Meet the Experts

Keith Dorricott, MCC Ambassador and Director,
Dorricott Metrics and Process Improvement, LTD

Linda B. Sullivan, Co-Founder & President,
Metrics Champion Consortium

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