With more organizations focusing on metrics, the MCC has received an increase of questions ranging from how to use metrics, why some metrics are better than others, which type of metrics is best to use, as well as questions about specific MCC Metrics. This column provides a forum for us to share these questions and answers with you.
MCC Members at the Gold or Platinum benefit level, can access the “MCC Ask the Experts – Questions and Answers Archive” by logging into the MCC member website. Interested in becoming a member or have questions about your membership? Contact membership director, Terry Holland.
A: You aren’t the only one with this question! MCC’s Centralized & Site Monitoring Process Metrics Work Group has discussed this topic as part of the metric development process. Many organizations have a core set of Key Risk Indicators (KRIs) that they use to assess the risk at sites. But are those KRIs the best ones? How effective are they? How do you know? Ideally, a KRI will indicate increased risk at a site when the actual risk at the site has increased or issues have occurred. But there can be errors – when the KRI indicates a high risk site but investigation shows that is not the case. Or, perhaps more concerning, when KRIs do not indicate a high risk site but a site is actually high risk. The first set of new monitoring metrics being published by this work group will include KRI effectiveness metrics. For example, looking at the proportion of Centralized Monitoring risks that are determined to be actual issues.
MCC member organizations will be able to download the metrics toolkit in early July.