MCC Vendor Relationship Assessment Metrics

Recognizing the need to address challenging issues that can occur with relationship surveys, the MCC Vendor Oversight Metrics Work Group developed the MCC Relationship Assessment Metrics v1.0 toolkit, available for download to MCC members. The work group also created an implementation guide that documents recommended survey practices on how to ask questions without bias, how to maximize participation, effective analysis and what pitfalls to avoid. Download the paper to learn more.