Measure the Right Things at the Right Time: Using Key Performance Indicators to Assess Clinical Trial Performance Across Studies

“We monitor a set of Key Performance Indicators (KPIs) across our portfolio of work with our strategic partner CRO. They report the KPIs monthly and they are always “green”. Yet we know there are issues with the CRO and think performance should be showing as “red”… It’s like a watermelon – green on the outside and red on the inside. How can there be such a disconnect?”
Does this scenario sound familiar? We are asked this question on a regular basis when discussing metrics with sponsors of all sizes – small, medium and large. There are a number of reasons why this type of disconnect occurs, the top reasons include: measuring the wrong things and/or using performance targets that do not align with your expectations. Download the paper to learn more.