Vendor Oversight Community of Practice

The MCC Vendor Oversight Metric Development work group – comprised of more than 200 individuals from 56 companies – developed four metric toolkits between April 2017 – January 2020. A comprehensive set of four MCC Vendor Oversight Metric Toolkits are available for MCC members to download in the member portal. The metric toolkits were developed between April 2017 – January 2020 by the MCC Vendor Oversight Metric Development work group – comprised of more than 200 individuals from 56 companies. The purpose of the work group was to establish a set of consensus-based, portfolio-level metrics for sponsors and CROs to use in an oversight capacity. Following the proprietary MCC Metric Development Model, the work group defined nearly 60 metrics that help you answer twenty-nine high priority key performance questions that align with nine critical success factors. The set includes the following four toolkits:

  • Vendor Oversight Finance Metrics
  • Vendor Oversight Quality Metrics
  • Vendor Oversight Timeliness Metrics (“on time milestones”)
  • Vendor Oversight Relationship Metrics (includes guidance on designing, running, and interpreting results from relationship surveys)

Following the release of the metric toolkits, the metric development work group was converted to a MCC Community of Practice Group to provide members with a place to share ideas and practical approaches to address challenges related to Vendor Oversight.

 Meeting Schedule

Bi-monthly on the 1st Wednesday of the month, 11am – 12pm ET. Registration links are available on the Upcoming Meetings Webpage in the MCC Members Portal.

Topics Explored

    Vendor Oversight Work Group explored the following topics:

  • Existing metrics developed by the MCC that could be used, possibly with modification, for vendor oversight
  • Potential impacts of ICH E6 (R2) on vendor oversight metrics
  • Deliverables from previous MCC work groups – in particular, the list of high priority questions developed by the MCC Relationship Quality Work Group – that can be incorporated into the vendor oversight metrics
  • The opportunity to define new metrics based on data elements from separate systems that consortia members are now able to generate as a result of implementing new system integration, data warehousing and reporting capabilities

Meeting Output

Vendor Oversight Work Group output:

  • MCC Vendor Oversight Finance Metrics – includes robust metric definitions for 16 metrics defined at four different levels; Portfolio, Study, Country and Investigative Site and have clarity on purpose, definition, target and use. The toolkit includes additional components to assist with metric selection, implementation and use.
  • Vendor Oversight Critical Success Factors
  • MCC Vendor Oversight Quality Metrics – a set of 19 metrics grouped into three categories: CRO oversight, CRO sub-contracted vendor oversight and functional oversight. A series of Key Performance Questions (KPQs) were developed to guide the metric development process.
  • MCC Vendor Oversight Timeliness Metrics – a set of 9 metrics aggregating data across studies for timeliness of milestone delivery and SUSAR reporting.
  • MCC Vendor Oversight Relationship Assessment Metrics – a set of 15 metrics for use in analyzing relationship survey data. These metrics also come with a comprehensive Implementation Guide on how to develop, administer, analyze and use surveys to celebrate successes and focus improvement efforts.
  • Vendor Oversight Key Performance Questions


Looking for additional information?

Those interested in joining the work group should log into their member account and select Vendor Oversight Work Group in their user profile. For additional information about joining the Vendor Oversight Performance Work Group, please contact Customer Service at

MCC Membership Information

This is a member-only group. For additional information about MCC membership options or to find out if your organization is a MCC member, please visit the MCC Membership webpage or contact MCC Director of Membership, Teresa Holland or call 317-622-0266. Contact Linda Sullivan to discuss additional Vendor Oversight related details.

Return to Work Group List

Download White Papers

MCC Vendor Oversight Finance Metrics
MCC Vendor Oversight Quality Metrics
MCC Vendor Oversight Relationship Assessment Metrics
MCC Vendor Oversight Timeliness Metrics [Link coming Soon!]

Additional Resources

MCC follows the metric development process. For more information about the process:
MCC’s Metric Development Framework: Defining Metrics That Answer Key Performance Questions View white paper, Listen to podcast

Unlock the Value of MCC Metric Sets: Use MCC Metric Selection Tools to Select the Right Metrics for Your Organization View white paper, Listen to podcast

Measure the Right Things at the Right Time: Using Key Performance Indicator Metrics to Assess Clinical Trial Performance Across Studies View white paper

Additional white papers available here.

For additional Vendor Oversight Metrics please visit functional service metric sets:  Cardiopulmonary, Central Lab, eCOA, and Imaging

Join Our LinkedIn Community

Employees of MCC member organizations are invited to join the MCC Vendor Oversight LinkedIn Community to get the latest news on work group activities, share relevant news and participate in online discussions.